Questions you might have

Who are we?
We are a family-run business based in Scarborough, UK. We like jewellery, but jewellery with a difference. We have searched wide & far to find unusual jewellery, high quality, mainly handmade jewellery that stands out from the rest and will make you feel truly individual. We will continue to extend our range of jewellery constantly, so please revisit our site. Why don't you add us now to your bookmarks/favourites to make sure, you find us again?
We are trying to cater for different tastes, likes and preferences and also budgets. We currently stock bone bracelets from as little as £4.49, Silver & Paua shell jewellery, necklaces and earrings between £12-£25.00, Maori bone & Greenstone fish hooks from £18.99, and hancrafted Sterling Silver South American design rings, earrings and pendants, often inlaid with semi-precious stone.

Delivery time
We usually have all items in stock, however, when you add an item to the basket, it will indicate, whether it is in stock or not and approximate delivery times. Items in stock are usually dispatched within 1 - 2 days and should reach you within 3 - 4 days, depending on the efficiency of the Royal Mail.
Items that are currently out of stock might have a delay of upto 2 weeks, this is because we order our jewellery from around the world, which naturally increases delivery times.
If there are longer delays, we will contact you and you can then decide, whether you are happy to wait just that little bit longer or whether you wish to cancel your order.

Delivery cost
We do charge for packaging & postage. In return, we keep our prices at affordable levels. We send all items by recorded delivery, to Europe as Internationally signed for. This ensures a swift service, but also offers the security we want to give our jewellery. We currently charge £1.50 for deliveries inside the UK, £2.90 for delivers to Europe, £3.50 for deliveries to the USA, Canada, New Zealand and Australia.

Tax
Any tax, value added tax, customs & excise charges are your responsibilty and have to be covered by you.

Prices
Prices are subject to change without notice, although we try our best to keep prices steady and affordable at all times.

Cancellations/Returns
Whatever reason for return (cancellation or faulty item), do not return anything without having contacted us before!
You have the right to cancel your order. We will refund the order total minus 10% admin fee. If your order has already been shipped and you return it to us, it must be done within 7 days of receipt, in the original packaging, unused. The return is at your cost and we will only refund the original cost minus 10% admin fee & our postage cost.
We cannot accept returns for earrings, unless faulty, due to hygiene reasons.
We can also not accept returns for rings, that don't fit. Ring sizes are indicated when you choose to purchase a ring, so please ensure beforehand, that it is the correct size. It is easiest done to compare to a ring you know that fits you.

We personally inspect all items before shipping, so you should not receive any faulty items. However, if this should happen due to an oversight, we will of course accept returns of items that are faulty. In such a case, please contact us by e-mail within 14 days of receipt of the faulty item. Postage & insurance cost for returns are your responsibilty. We recommend that you send items via recorded or special delivery. You can choose to receive a replacement, if we can get one, or to get a refund. This refund would be the total cost of your original purchase.

As jewellery is subject to wear & tear, we can, unfortunately, not accept returns after 30 days of shipping.
Please retain proof of postage until we have confirmed receipt of your return.

Our jewellery
Our Silver jewellery is made from .925 Sterling Silver, in some cases from the higher grade .950 Sterling Silver. Which Silver is indicated with the product description. All silver jewellery is stamped to indicate what grade the silver is.
We do not accept responsibilty, if you should be allergic to any of the materials in our jewellery.
Please read our brief guide How to care for your jewellery.

Privacy & Security
The only personal details we need from you are your title, full name & address. Please note, that we currently only deliver to the cardholder's address for the purpose of fraud prevention. We are sorry for any inconvenience this may cause you.
Once you have entered your address details and choose to proceed to checkout, you will be re-directed to Worldpay, an Internet payment gateway and part of the Royal Bank of Scotland. This is a completely secure site, which means, all information you send to this site, is encrypted using 128-bit encryption, the industry standard for dealing with sensitive information, so there is absolutely no risk in entering your card details.
We currently accept all major credit cards and debit cards.
We do not share, sell or pass on any of your personal information to any third party. We will not contact you unless you have asked us to. We do not send flyers in the post, or weekly/monthly "Hot offer" e-mails. We do not run advertising campaigns by mail, e-mail, fax or phone. We respect your privacy. We would, however appreciate, if you recommended us to friends & relatives, indeed anybody, who might like our unusual jewellery as much as we do!